Terms of Use
Last updated: October 22, 2026
These are the rules for using the software tools of American Patrol LLC ("American Patrol", "we", "us"): the American Patrol Reports app, the Command Center and the Sami tools, together "the Tools". They are written in plain English on purpose. By signing in to or using any of the Tools you agree to these terms. If you do not agree, do not use them.
1. What the Tools are
- American Patrol Reports app - the iPhone and Android app our officers use to write patrol reports, clock in and out, see their schedule and send photos, and that our clients use to read the reports for their own properties (the client portal, also available on the web).
- Command Center - the office web pages where American Patrol staff manage reports, guards, clients, schedules, time entries and messages.
- Sami tools - our in-house assistant and its chat, text, phone and browser helpers, used by American Patrol staff to run the business and, in some places, to send clients operational messages.
2. Who may use them
The Tools are private business tools. Only these people may use them:
- American Patrol staff - our officers and office team, with the login we give them, for their work with us and nothing else.
- American Patrol clients - the property owners and managers we patrol for, and the people they authorize, with the client login we give them, to see the reports, vehicles, tenants and messages for their own properties.
Nobody else may use the Tools. Logins must not be shared, lent, sold or passed on. If you leave American Patrol, or your company stops being our client, your access ends and you must not try to use the Tools again. We may suspend or remove any login at any time, with or without notice, to keep the Tools and the people in them safe.
3. Your login
- You are responsible for everything done with your login. Keep your password private and tell us straight away at info@americanpatrolllc.com if you think someone else has it.
- Use a real name and real contact details so we know who is in the system.
- Reports, photos, notes, times and messages entered under your login are kept as business records of American Patrol and may be relied on by us and by our clients.
4. Fair use
When you use the Tools you agree that you will not:
- enter anything you know to be false, including false report times, locations, photos or clock entries;
- look at, copy, download or share reports, photos, personal data or messages that are not meant for you or your property;
- use the Tools to harass, threaten or discriminate against anyone, or to break any law;
- try to get around a login, a permission, a hidden setting or any other safeguard, or probe, scan or overload the Tools or the servers behind them;
- copy, resell, reverse-engineer or build a competing product from the Tools or their content;
- send texts, emails or calls through the Tools to anyone who has asked not to be contacted, or outside the hours our systems allow.
Reports and photos created with the Tools belong to American Patrol LLC. Clients may read, download and keep the reports for their own properties for their own records.
5. Your data and privacy
Information you put into the Tools, or that the Tools collect while you use them (for example an officer's location while on duty, or when a report was opened), is handled as described in our Privacy Policy. By using the Tools you accept that policy too. Officer location is recorded only while the app is on duty for patrol and arrival reports, and is seen by American Patrol staff only.
6. Text messages (SMS program)
American Patrol LLC may send SMS/text messages to authorized recipients, including employees and, where applicable, clients, for operational purposes such as service notifications and internal alerts.
- Message frequency varies depending on activity and may occur multiple times per day, weekly, or not at all in a given period.
- Message and data rates may apply, depending on your mobile carrier and plan.
- Help: reply HELP to any message, or contact us at info@americanpatrolllc.com.
- Opting out: you may opt out of receiving messages at any time by replying STOP.
- Mobile phone numbers collected for this program are used only for these messages and are never shared, sold or rented to third parties for marketing.
7. No warranty
The Tools are provided "as is" and "as available". We work hard to keep them accurate and running, but we make no promises that they will be free of errors, interruptions or delays, that any report, map pin, time or alert is complete or correct, or that the Tools will meet your needs. Where the law allows, we disclaim all warranties, express or implied, including fitness for a particular purpose. The Tools support our patrol service; they do not replace it, and they are not an emergency service - in an emergency call 911.
8. Limits of our responsibility
To the extent the law allows, American Patrol LLC is not liable for any indirect, incidental or consequential loss arising from using or being unable to use the Tools, including lost data, lost profits or decisions made on the basis of a report or alert. Nothing here limits any responsibility that cannot be limited by law, and nothing here changes the patrol services agreement between American Patrol and its clients - that agreement governs the patrol service itself.
9. Changes and ending
We may change the Tools, add or remove features, or update these terms at any time. The current terms are always on this page with the "Last updated" date; using the Tools after a change means you accept the new terms. We may end or suspend access for anyone who breaks these terms or when a working or client relationship ends.
10. Which law applies
These terms are governed by the laws of the State of Washington, United States. Any dispute about the Tools will be handled in the state or federal courts located in Washington.
11. Contact us
Questions about these terms, a login, or the Tools:
- By email: info@americanpatrolllc.com
- By visiting this page on our website: https://americanpatrolllc.com/contact.html
- By phone: (800) 555-1603
American Patrol LLC, 500 SE Everett Mall Way, Everett, WA 98208.